We are testing a number of solutions here. But it seems that 2 identical Macs, 2 identical configs and OS X updates may act completely differently. It’s a kind of selective framework issue. We are keeping an eye on it. Hopefully Apple provides some updates asap.
Is partial file just a chunk of a binary file, or you mean it’s an incomplete survey? As long as it is a NetSpot project file, and it doesn’t load into NetSpot, please, send it in.
We never had any need to downgrade someone’s copy of NetSpot. There’s an internal check that prevents newer projects from being open in the older versions. We are still blaming the latest updates of OS X 10.10.x for the issues with memory usage and internal video procedures used by NetSpot for heatmap rendering, but we cannot confirm or disprove these assumptions until we see the project file.
Hey there, we are definitely standing by our support. Can you send the project in question to onair@netspotapp.com? We need to see what causes the problem loading the project. I’m pretty sure we’ll fix this. Have you been using the same latest build of NetSpot (2.4.582) and it was working fine for 2 days, and then stopped loading the project?
I really suspect the problem is not related to the latest build. But for some reason, it would be extremely nice to know that the bug is there, so we can fix it and you can complete the project. Keep us informed.
And, we never experienced anything like that, and I wish we had. Please be assured we’ll do our best to fix the issue. It would help if you could send a feedback report from within the app, use the “Ask a question” toolbar option, this will send some debug info to us.
I suspect it may be related to the recent issues with our activation server. Can you try to reboot and check NetSpot again? If you still experience the same trouble, please, send feedback from within the app, and then a screenshot of the “blank screen” to onair@netspotapp.com.
