NetSpot does not offer a refund on NetSpot PRO purchases, due to the fact that we provide NetSpot Free so that you can fully evaluate the app and make sure that it is what you need. If there is a feature you need to test that is not included with the Free version, please contact NetSpot support prior to making your purchase, so we can help you figure out if NetSpot is right for your project.
The one exception to our refund policy is in the case where you discover a bug in NetSpot PRO (that was not evident in NetSpot Free) which prevents you from the normal use of the software, and we cannot fix the bug or offer a workaround in a reasonable amount of time. In this case, we will grant a refund as long as you a) notify us of the bug within 30 days of purchase b) provide all information we request in a timely manner and c) submit your request for a refund to NetSpot in writing within 90 days of purchase.
If you ordered NetSpot Reporter from the Mac App Store, please see Apple’s refund policy here. We do offer a discount on NetSpot PRO if you wish to move from NetSpot Reporter to NetSpot PRO. Please contact NetSpot support and provide proof of purchase from the Mac App Store.
Included with each NetSpot purchase is free minor updates, bug fixes and support via email. If you are having an issue with the app after purchase, please contact NetSpot support and we will do our best to assist you.