Alex – NetSpot

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  • June 1, 2016 at 7:21 pm in reply to: HTTP Active Scanning Download speed vs available bandwidth #3503

    Alex – NetSpot
    Keymaster

    We might also consider putting the default speed test scripts at some CDN to improve overall experience. Stay tuned.

    June 1, 2016 at 7:19 pm in reply to: Connect to BSSID #3502

    Alex – NetSpot
    Keymaster

    The specific AP to connect to is decided by your Mac OS X, not by NetSpot or AirRadar, but we’ll give it another shot and update this thread.

    June 1, 2016 at 7:17 pm in reply to: Keychain Question on every Point I make (NetSpot 2.4.623 / OSX 10.11 #3501

    Alex – NetSpot
    Keymaster

    > This is on 10.11.4. (I’m avoiding 10.11.5 because there’s a report that NetSpot doesn’t work with it, and support hasn’t yet responded to that thread.)

    Go for it. Never heard of a similar case.

    June 1, 2016 at 7:16 pm in reply to: Windows Version: Meaning of Scan Interval #3500

    Alex – NetSpot
    Keymaster

    Scan Interval means the interval of scanning your wireless range and assessing all WiFi networks’ parameters. It’s not an average or anything. It’s just the interval in seconds between taking new samples in Discover mode.

    June 1, 2016 at 7:11 pm in reply to: 2.4.623 broken on OSX 10.11.5 #3499

    Alex – NetSpot
    Keymaster

    Dear Rob,

    Can you, please, send the internal logs from NetSpot to us, to see what exactly is going on there? You can use the “Ask a Question” button from within NetSpot to do this automatically. Please reference this topic in comments of your message. Thanks

    May 4, 2016 at 1:44 pm in reply to: Is NetSpot Safe? #3490

    Alex – NetSpot
    Keymaster

    VirusTotal is wrong. False positive. It actually reports most of the existing software in the world as somewhat malicious. It’s hard to find a completely clean app these days.

    April 26, 2016 at 3:54 am in reply to: Discover mode graph dips #3488

    Alex – NetSpot
    Keymaster

    It also seems that similar dips happen on specific network adapters, and don’t actually affect the quality of connection.

    April 15, 2016 at 6:24 pm in reply to: Discover mode graph dips #3480

    Alex – NetSpot
    Keymaster

    Is there any other software accessing your Wi-Fi adapter at the same time with NetSpot?

    April 15, 2016 at 5:57 pm in reply to: Design WLANs #3479

    Alex – NetSpot
    Keymaster

    All we can say for now is that predictive surveys will be available as a major update.

    April 15, 2016 at 5:53 pm in reply to: Keychain Question on every Point I make (NetSpot 2.4.623 / OSX 10.11 #3478

    Alex – NetSpot
    Keymaster

    Hi Garrett, we will refund your order if we can’t fix the issue. Please bear with us and follow all the instructions sent from our support team. I’m so sorry it’s taking so long. We are doing our best. Meanwhile, to the subject, I wish we could reproduce the problem in our test lab. We truly can’t, multiple Macs. In 10.11 this was truly improved. But let me get another round of feedback from the developers on this. I’ll keep this topic updated.

    April 5, 2016 at 1:22 am in reply to: Crash when zooming in survey #3474

    Alex – NetSpot
    Keymaster

    Can you, please, send a feedback report from NetSpot (using “Ask a Question” option on the toolbar) after the crash? Thanks

    April 1, 2016 at 2:03 am in reply to: iPerf stopped working #3468

    Alex – NetSpot
    Keymaster

    Thanks for posting all these details. We won’t be able to resolve this on the phone any way, as we are involving our developers into this thread. Hold on. Let me get some updates for you.

    April 1, 2016 at 2:01 am in reply to: Shared SSID names #3467

    Alex – NetSpot
    Keymaster

    The solution will be something like this: place your APs according to their ideal locations around the house first, run the survey, check the results, locate the dead zones. Relocate the APs to try and cover the dead zones. Run another survey as a separate snapshot. Compare the heatmaps. Does this help?

    April 1, 2016 at 1:46 am in reply to: Jitter ms values actually reported — and mapped — as seconds #3466

    Alex – NetSpot
    Keymaster

    Update: solid red seems to be good if you are using default visualization settings. For the incorrect values, can you please send us a bit more details with the screenshots? We tested this once again and cannot reproduce the bug. Thanks. Email to onair@netspotapp.com with reference to this topic.

    April 1, 2016 at 1:42 am in reply to: Windows Version help #3465

    Alex – NetSpot
    Keymaster

    To everyone having this issue. Thanks a lot for your patience. Can you please try this installer and report back: https://cdn.netspotapp.com/download/Win/NetSpot.exe ?
    Your help is much appreciated.

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