Alex – NetSpot

Alex - NetSpot

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February 24, 2015 at 3:44 am in reply to: Not recognizing my own connected network #2951

Alex – NetSpot
Keymaster

So, let me verify this: you are saying that NetSpot detects the visible network, and does not see the hidden SSID in Discover Mode, is this correct? If yes, then it’s the normal behavior, as hidden networks will not show up in Discover Mode, at least for the current version of NetSpot.

February 20, 2015 at 6:22 pm in reply to: iperf3 Performance Figures #2944

Alex – NetSpot
Keymaster

Checking the possible cause now. Hold on.

February 20, 2015 at 6:15 pm in reply to: Inaccurate survey results #2943

Alex – NetSpot
Keymaster

A few clarifications needed…

Did you try to re-survey? Can you check the momentarily SNR via the Discover mode when you are in the sanctuary? Are you sure the survey is done according to our recommendations: /help/tips-and-hints-running-a-wireless-site-survey/ ?

February 18, 2015 at 6:05 pm in reply to: Transmit Rate/MCS Index Reports #2937

Alex – NetSpot
Keymaster

Would you rather be looking into Download Speed visualization? The transmit rate is a value between your computer and the router, while it seems to me you are looking for the other one. I might be wrong. Let me know.

February 10, 2015 at 9:43 pm in reply to: Error – “Rebuilding Visualization" never completes #2934

Alex – NetSpot
Keymaster

See NetSpot 2.4.585, the fix is there: https://www.netspotapp.com/downloads.html

February 10, 2015 at 9:43 pm in reply to: NetSpot 2.4 is here! #2933

Alex – NetSpot
Keymaster

Check out the latest build. The issue is finally fixed and a stable release is out there: https://www.netspotapp.com/downloads.html

February 3, 2015 at 7:28 pm in reply to: Survey not picking up repeater #2928

Alex – NetSpot
Keymaster

If the repeater is physically there in the area, it should be listed in the sidebar after the survey. Are you sure it’s not there? If you don’t see it on the heatmap, it might just not be selected.

February 3, 2015 at 5:56 pm in reply to: No green circles during survey #2927

Alex – NetSpot
Keymaster

That’s exactly what we suspected. Thanks for the follow-up.

February 3, 2015 at 5:03 pm in reply to: No green circles during survey #2925

Alex – NetSpot
Keymaster

Hi Richard, can you send the project file to onair@netspotapp.com? We’ll check what can be wrong. Are you getting this issue with any area map that you load in NetSpot? Even with blank ones?

January 16, 2015 at 5:11 pm in reply to: No way to open project in older version? #2922

Alex – NetSpot
Keymaster

This beta version should fix the bugs related to project opening: https://www.netspotapp.com/buildz/2.4.x/2.4.584/NetSpot.dmg

As we mentioned before, they are related to the way OS X treats APs with empty SSIDs in the newer versions of their framework.

January 15, 2015 at 7:42 pm in reply to: Iperf related issues #2921

Alex – NetSpot
Keymaster

Fixed in http://www.netspotapp.com/buildz/2.4.x/2.4.584/NetSpot.dmg

January 15, 2015 at 7:40 pm in reply to: Error – “Rebuilding Visualization" never completes #2920

Alex – NetSpot
Keymaster

The following Beta also addresses this issue: https://www.netspotapp.com/buildz/2.4.x/2.4.584/NetSpot.dmg

January 15, 2015 at 7:39 pm in reply to: NetSpot 2.4 is here! #2919

Alex – NetSpot
Keymaster

Another Beta release to address this issue: https://www.netspotapp.com/buildz/2.4.x/2.4.584/NetSpot.dmg

January 14, 2015 at 7:12 pm in reply to: Hidden 802.11ac WiFi network not displayed in the list #2915

Alex – NetSpot
Keymaster

I asked that to know whether you are having an issue similar to this one, or you are just lacking the functionality to see non-broadcasting APs in Discover Mode: /help/talk/topic/not-recognizing-my-own-connected-network/

January 13, 2015 at 10:36 pm in reply to: Hidden 802.11ac WiFi network not displayed in the list #2914

Alex – NetSpot
Keymaster

Hi Radu, have you checked if you also cannot see this network in Survey mode?
Here’s how: /help/hidden-ssids/
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Viewing 15 posts - 106 through 120 (of 465 total)

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