Alex – NetSpot

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  • October 8, 2013 at 3:58 pm in reply to: Alias name in Discover view using data from survey view #1893

    Alex – NetSpot
    Keymaster

    Paul, I agree with you. Once we refine the preferences of the project and the app itself, we will be able to add this feature. But I can’t tell you exactly when it happens.

    September 27, 2013 at 5:37 am in reply to: Noise Detection on 0 #1891

    Alex – NetSpot
    Keymaster

    Update: we completed our tests with OS X 10.8.5 and are ready to confirm that this bug is NOT fixed in the framework. The next update of NetSpot will notify users of the problem, and will recommend getting OS X 10.9. We will also be able to implement a workaround for the network you are currently connected to, but not to the neighboring ones. Stay tuned. We are also submitting another bug report to Apple via developer account now.

    September 26, 2013 at 12:26 am in reply to: Noise Detection on 0 #1890

    Alex – NetSpot
    Keymaster

    It’s a fix in Mavericks, guaranteed. Still checking with 10.8.5, but obviously the framework is buggy in it.

    September 26, 2013 at 12:25 am in reply to: Failed installation #1889

    Alex – NetSpot
    Keymaster

    If you are running NetSpot from the App Store, all similar questions should go to Apple, not to us. We have no control over the way App Store distributes and deploys apps. Please, consider getting a much newer, more polished version of NetSpot from our website directly, that way we can actually provide technical assistance in case something goes wrong: http://www.netspotapp.com

    September 23, 2013 at 12:16 am in reply to: Display Error on “Quantity of Access Points” #1887

    Alex – NetSpot
    Keymaster

    Hi there, can you please send the project file to onair@netspotapp.com – we see the issue, and we might be able to fix the project. Which build of NetSpot was this survey created in?

    September 21, 2013 at 10:55 am in reply to: Noise Detection on 0 #1886

    Alex – NetSpot
    Keymaster

    True, it seems to be there. Did you try upgrading to OS X 10.8.5 or 10.9 Dev Preview? The latter definitely resolves the issue with the AirPort framework.

    September 17, 2013 at 12:51 pm in reply to: NetSpot 2.2: OS X 10.9 support + IEEE 802.11ac and more #1884

    Alex – NetSpot
    Keymaster

    NetSpot updated to version 2.2.453, check it out: /help/netspot-2-2/#ns-2-2-453

    September 17, 2013 at 12:46 pm in reply to: Re-scale of map? #1883

    Alex – NetSpot
    Keymaster

    I’m not sure it’s possible after the survey is completed (and even started). According to our recommendations, any changes you make to the survey conditions, you should run it again. However, I agree that this exact case may be mostly related to math part of the survey. Let me speak to my team first.

    September 6, 2013 at 11:55 pm in reply to: Blurred map? #1882

    Alex – NetSpot
    Keymaster

    Marisa will update you via email shortly.

    September 3, 2013 at 1:45 am in reply to: Surveying a new location? No existing Wi-Fi? #1881

    Alex – NetSpot
    Keymaster

    I guess your scenario is similar to this one: /help/talk/topic/the-same-wap-multiple-times-in-1-zone/ – there are several hints on how this can be accomplished with the current version of NetSpot. Anyway, we are considering a special survey mode, something like incremental survey, where you would be able to virtualize APs and their positions in the area with only one (or several) real AP. This feature will be based on current snapshots and joining them together selectively.

    August 20, 2013 at 9:07 am in reply to: Noise Detection on 0 #1880

    Alex – NetSpot
    Keymaster

    Is it the new MacBook Air with AC? Apple seems to have issues with Wi-Fi framework in those new laptops, and based on what we know right now, even the fix that was released doesn’t solve the problem. We are monitoring the situation.

    August 12, 2013 at 5:33 pm in reply to: NetSpot 2.2: OS X 10.9 support + IEEE 802.11ac and more #1878

    Alex – NetSpot
    Keymaster

    And we got NetSpot 2.2.436 uploaded today: http://www.netspotapp.com/getnetspot

    August 12, 2013 at 5:32 pm in reply to: 5 GHz Band Channel Widths #1877

    Alex – NetSpot
    Keymaster

    This will certainly be available in future releases, however, note that this feature will only work starting with OS X 10.7.

    August 5, 2013 at 11:57 am in reply to: iPerf and local server selection for upload/download speed testing #1875

    Alex – NetSpot
    Keymaster

    Hi everyone, it’s actually official: /help/edit-servers-download-upload-speed/

    July 23, 2013 at 3:01 pm in reply to: Full Screen Mode #1873

    Alex – NetSpot
    Keymaster

    It’s here, btw… /help/netspot-2-2/

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