Alex – NetSpot

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  • October 20, 2014 at 8:38 pm in reply to: Using external wireless devices #2770

    Alex – NetSpot
    Keymaster

    /help/talk/topic/wireless-adapter/

    October 17, 2014 at 9:59 pm in reply to: Aliases are not Working correctly #2745

    Alex – NetSpot
    Keymaster

    Anyway, here’s why NetSpot-wide and project-wide aliases are different: /help/rename-ap/

    October 17, 2014 at 2:12 pm in reply to: Aliases are not Working correctly #2740

    Alex – NetSpot
    Keymaster

    That’s not incorrect. Before I provide further explanations, can you let me know if it’s a new survey project that was created with NetSpot 2.4 or the older one?

    October 15, 2014 at 3:24 pm in reply to: Iperf related issues #2713

    Alex – NetSpot
    Keymaster

    Working on… I’ll keep you updated. Thanks so much for a detailed follow-up.

    October 15, 2014 at 4:07 am in reply to: Iperf related issues #2711

    Alex – NetSpot
    Keymaster

    Hi again… and yes, I have to confirm some of the issues that need to be polished and will be asap.

    > Always use TCP speed

    We are checking the relation among the controls in the Preferences. Technically the option means that while testing the speed via UDP the speed value received via TCP will be used.

    > …Netspot crashes while performing the test

    Did you send the crash report to us?

    > According to server log only one datagram is really transferred.

    Is the speed for testing specified?

    > is UDP speed really in megabytes per second (capital B)?

    A typo… thanks for pointing that out. NetSpot cannot have typos like this :)

    > Legend is not included… and “<survey>-<zone>-signal-level”.

    Checking this and will be fixed.

    > UDP Jitter values are shown all as 0

    Was a UDP test completed? If not, there’s no way to calculate the jitter.

    > None of colour schemes makes sense for UDP jitter

    You are right here, we’ll see what can be done.

    Thanks again!

    October 14, 2014 at 9:51 pm in reply to: wireless adapter #2710

    Alex – NetSpot
    Keymaster

    We would be more than willing to add the support for external WiFi adapters, but… it’s still on the roadmap. Not all of them support AirPort interface and are easily identifiable in OS X. I’ll email you a test tool that we have.

    October 13, 2014 at 7:12 pm in reply to: Iperf related issues #2708

    Alex – NetSpot
    Keymaster

    Thanks for reporting those… checking these issues now.

    October 13, 2014 at 7:07 pm in reply to: NetSpot for iPad #2707

    Alex – NetSpot
    Keymaster

    No news yet. Instead of making iOS more open to developers and then users, Apple keeps the doors tightly shut, and is obviously limiting developer freedom with every new release of the desktop OS X as well.

    October 6, 2014 at 7:41 pm in reply to: Mask out areas not surveyed? #2627

    Alex – NetSpot
    Keymaster

    This feature is now officially in NetSpot 2.4: /help/netspot-2-4

    October 6, 2014 at 7:40 pm in reply to: OS X 10.10 preview/beta support #2626

    Alex – NetSpot
    Keymaster

    And we are ready to announce the support of OS X 10.10 Yosemite now… /help/netspot-2-4

    October 6, 2014 at 7:40 pm in reply to: Mark area for curtain threshold #2625

    Alex – NetSpot
    Keymaster

    The heatmap gradient is finally editable: /help/netspot-2-4

    October 6, 2014 at 7:29 pm in reply to: Import AP aliases?? #2621

    Alex – NetSpot
    Keymaster

    Just wanted to follow-up, NetSpot 2.4 adds full support for importing/exporting of AP aliases: /help/netspot-2-4/

    October 1, 2014 at 3:52 pm in reply to: Window of signal strengths #2611

    Alex – NetSpot
    Keymaster

    You mean something like this?
    https://www.netspotapp.com/uploads/tmp/netspot-shorter-range.png

    September 19, 2014 at 12:56 am in reply to: Not recognizing my own connected network #2591

    Alex – NetSpot
    Keymaster

    And another hint from my team, to better troubleshoot this, don’t forget to disable Bluetooth on your Mac.

    September 18, 2014 at 8:43 pm in reply to: Extracting Signal Strengths #2587

    Alex – NetSpot
    Keymaster

    We don’t have that raw data export from the surveys yet… but we are definitely considering this.

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