Alex – NetSpot

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  • June 16, 2014 at 7:04 am in reply to: Add Notes to survey map. #2534

    Alex – NetSpot
    Keymaster

    This feature request has been sitting on our roadmap for quite some time already. We’ll do our best to have it implemented sooner or later.

    June 16, 2014 at 6:59 am in reply to: Mark area for curtain threshold #2533

    Alex – NetSpot
    Keymaster

    Got it. Give me some time to discuss this with the team…

    June 16, 2014 at 6:54 am in reply to: Import AP aliases?? #2532

    Alex – NetSpot
    Keymaster

    Hi Jacob, didn’t receive the request, but sent the beta link to your email anyway.

    June 15, 2014 at 11:42 am in reply to: Combining Multiple Zones #2527

    Alex – NetSpot
    Keymaster

    [quote]Surveying new buildings with no wifi at all, moving One AP around. Same SSID, same MAC/BSSID..[/quote]

    See this: /help/talk/topic/the-same-wap-multiple-times-in-1-zone/

    June 15, 2014 at 11:36 am in reply to: Import AP aliases?? #2526

    Alex – NetSpot
    Keymaster

    It’s not, you are right, email us for a link to a beta version that lets you import/export AP aliases: onair@netspotapp.com

    June 13, 2014 at 9:02 am in reply to: Up/Down test – cancel option and feedback! #2517

    Alex – NetSpot
    Keymaster

    Hi Marook, it seems that you will need to wait a bit, we are currently working on iperf integration, and this will be a huge update to NetSpot’s speed testing features. All the issues you mentioned here will be definitely addressed.

    May 25, 2014 at 10:13 am in reply to: Wifi AC related shortcomings #2515

    Alex – NetSpot
    Keymaster

    Hi Stephen, we are checking this now. Thanks for reporting the issue.

    May 21, 2014 at 6:10 pm in reply to: Network Selection in Discover Mode #2514

    Alex – NetSpot
    Keymaster

    Stephen, we are working on this right now. Next update :)

    May 21, 2014 at 10:30 am in reply to: Select more than one AP? #2509

    Alex – NetSpot
    Keymaster

    You are right. We have adjusted the comparison chart. NetSpot Free does not provide any exporting features. However, there should be no difference in the way NetSpot Scanner and NetSpot Free are zooming the map.

    May 20, 2014 at 8:17 am in reply to: Select more than one AP? #2504

    Alex – NetSpot
    Keymaster

    Sounds like you are using the older NetSpot Scanner 1.3 from the App Store. It does not let you visualize more than 1 AP at a time. In fact, NetSpot Free from the website will let you select more than 5 APs at a time.

    If you scanned a large building, you might consider getting NetSpot PRO. This is explained in details here: https://www.netspotapp.com/netspotpro.html and here: /help/what-is-the-difference-between-netspot-free-scanner-reporter-and-pro/

    May 9, 2014 at 12:02 pm in reply to: Advice on site survey techniques #2488

    Alex – NetSpot
    Keymaster

    Hi there…

    1. True, the more samples, the better. But it leads (sometimes) to substantially longer calculations before you can update the heatmap.

    2. We are getting a lot of surveys from our clients, but we don’t always get authorizations to share them. But we were thinking of having a section on the website that will display a collection of shared surveys. Hopefully, it will be up some time soon.

    May 9, 2014 at 11:58 am in reply to: Discovered Access Points not on Survey #2487

    Alex – NetSpot
    Keymaster

    Hi again, seems as the issue has been resolved with Marisa from assist team, yeah? So the weaker APs have just been filtered out in visualization settings, haven’t they?

    May 4, 2014 at 7:22 pm in reply to: Discovered Access Points not on Survey #2486

    Alex – NetSpot
    Keymaster

    My apologies if tech support seemed to be a bit suspicious. I’m speaking with my team now and will update you asap.

    April 25, 2014 at 2:18 pm in reply to: Integrating Zap #2482

    Alex – NetSpot
    Keymaster

    We are looking into this. But the decision has not been made yet. Anyone else wanting this? :)

    April 25, 2014 at 2:13 pm in reply to: Network Selection in Discover Mode #2481

    Alex – NetSpot
    Keymaster

    Hi Chris, sorry for the delayed follow-up. It’s a good point. I’ll keep you informed on our progress.

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