Verizon Home Internet Review

Verizon Communications Inc., typically referred to simply as Verizon, has a long history of providing telecommunications services to American customers. Its mobile network is the largest in the United States, serving more than 120 million customers.
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But the main focus of this Verizon home internet review is Verizon Fios, a fiber-optic internet service that currently has around 6.5 million customers.

Verizon Home Internet Plans and Pricing

Verizon customers can choose from three Fios internet plans:

Plan Download speed Limit Cost (standard rate)
Fios Internet 300/300 300 Mbps Unlimited $39.99 a month + taxes & equip. charges
Fios Internet 500/500 500 Mbps Unlimited $64.99 a month + taxes & equip. charges
Fios Gigabit Connection Up to 940 Mbps Unlimited $89.99 a month

Verizon Fios internet plans are fairly easy to understand, but there are some less obvious details that you miss by not paying enough attention.

The most affordable plan costs just $39.99 a month with Auto Pay, and it offers symmetrical download/upload speeds of up to 300 Mbps, which is plenty even for 4K streaming.

For larger families that often stream or download from multiple devices at the same time, the 500 Mbps plan is a better option, but it costs almost twice as much, $64.99 a month with Auto Pay.

The fastest Verizon Fios internet plan available is called Gigabit Connection, and it offers speeds of up to 940 Mbps — more than enough for just about any online activity or a combination of online activities. The Gigabit Connection plan costs $89.99 a month with Auto Pay, but there are no extra equipment fees to worry about (more about them later in this review).

None of the three plans come with a download or upload data cap, so you can stream, download, browse, and game to your heart’s content. That said, Verizon home internet plans don’t advertise unlimited data, and there have been a few reports of customers being contacted by Verizon after downloading obscenely large amounts of data, so that’s something you should keep in mind.

Verizon Home Internet Coverage

Verizon internet plans are available in the following states:

Available in:
Delaware Massachusetts Pennsylvania
District Of Columbia New Jersey Rhode Island
Maryland New York Virginia

As you can see, Verizon internet availability is limited to the northeast of the United States. You can use the Verizon availability checker to quickly check if any Verizon internet plans are available where you live.

Verizon Home Internet Coverage

You may discover that Verizon Fios plans are not available but Verizon High Speed Internet is. This DSL service is a good option for those who live outside of the few locations covered by the Fios network.

With Verizon High Speed Internet, you can expect download speeds of up to 15 Mbps for $75 a month. Sure, that’s much slower than even the least expensive Fios plan, but DSL internet is generally highly reliable, and Verizon doesn’t limit the amount of data you can download.

We should also mention that Verizon 5G Home Internet service has been available since 2018, and its coverage has been steadily expanding ever since. Verizon LTE Home Internet, as the service is sometimes called, is easy to get up and running, but your experience with it will greatly depend on how strong the 5G signal in your location is.

Verizon Home Internet Fees & Bonuses

Unless you go for the Fios Gigabit Connection plan, you will be charged an additional equipment rental fee of $15 a month to rent a Fios-compatible Wi-Fi router, most likely the Fios Router G3100.

Paying $15 a month for a router is quite a lot, even though the Fios Router G3100 supports Wi-Fi 6 technology, which enables faster data transmission rates and better coverage. Unfortunately, it costs $299.99 to get rid of the fee without going for the Fios Gigabit Connection plan.

You can also get the Fios Extender (E3200) for an extra $10.00 a month or a one-time payment of $199.99. The extender can be used to bring Wi-Fi coverage to places that your Verizon router can’t reach, and it works right out of the best with all Verizon Wi-Fi plans (Fiber-optic, DSL, and LTE).

Fios Extender

For the extender to do its job properly, it’s important to install it right in the middle of the area that’s covered by your Verizon router and the area where you want to extend the router’s signal. A wireless analysis tool like NetSpot can help you accurately select the optimal location for your Wi-Fi extender, and you can also use it to optimize the placement of your Wi-Fi router and troubleshoot various Wi-Fi related issues.

NetSpot — WiFi analyzer

All Verizon home internet plans come with a set-up fee of $99.00, but you can get rid of it by ordering online. The setup process is very easy, and even inexperienced customers should be able to complete it with ease.

Should you ever decide to terminate your Verizon contract early, you will be pleased to find out that there is no early termination fee.

To give its customers more reasons not to terminate their contacts, Verizon includes several attractive bonuses, such as a complimentary subscription to The Disney Bundle for 6 months and a discount on Verizon Wireless Unlimited mobile internet.

The Disney Bundle includes subscriptions to Disney+, Hulu, and ESPN+. You can watch the included streaming services on any supported personal computer, mobile phone, tablet, and connected TV device.

Verizon Customer Service & Satisfaction

You can get in touch with Verizon’s customer service by:

Verizon is consistently rated as the leader in customer service quality. With 71 points out of 100, it took the top spot in the 2021 American Customer Satisfaction Index, and it also holds the top average score in J.D. Power's ISP customer satisfaction ranking.

On BroadBandNow, Verizon Fios customers rated the service a 4 out of 5 based on six different criteria: Reliability, Speed, Equipment, Support, Interaction, and Value.

Here’s what they have to say about it:


FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!





Took forever to get service figured out at the correct price. Internet is good, but the TV service is not even close to Dish. Would not even consider recommending Verizon FIOS. Unfortunately I am stuck to a 2 year deal and purchased the stupid modem as I thought I would be staying in the area. Still cheaper than renting for 2 years.

I just had my new Fios-Internet installed today. I'm extremely happy with the Customer Service, Technician who installed and Online chat service. All kind and professional.




Summary

In this Verizon internet review, we’ve described everything you need to know about Verizon Fios, and we also touched upon Verizon DSL and 5G home internet as potential alternatives.

Overall, we can say that Verizon Fios is a great choice because Verizon internet speeds are symmetrical and are not limited by any data caps. Even the most expensive plan is still fairly affordable, and Verizon includes several bonuses to sweeten the deal.

The only problem is that Verizon Fios isn’t available in many locations at the time of writing this review, so Verizon DSL and 5G home internet plans may be your only option.

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