If the Location services are not enabled for NetSpot, there is no way for the app to access the Wi-Fi data, which directly affects Survey and Inspector Modes.
In order for NetSpot to work with Wi-Fi on macOS 15 Sequoia, 14 Sonoma, 13 Ventura, macOS 12 Monterey, macOS 11 Big Sur, macOS 10.15 Catalina and macOS 10.14 Mojave, it needs access to your Location services. It’s a mandatory requirement for all macOS apps working with Wi-Fi.
Same with Windows 10 and 11. When location services are turned off, the OS and the apps will not have access to device location, and NetSpot cannot receive information about Wi-Fi networks.
How to Enable Location Services for NetSpot on macOS 15, 14 and 13
Follow these steps to enable location services in macOS 15 Sequoia, 14 Sonoma and 13 Ventura:
- Open “System Settings…” from the Apple menu in the upper left corner of your screen.
- Click the Privacy & Security option in the sidebar.
- Select Location Services and make sure the main switch is turned on (
). - Now find NetSpot on the list and Turn Location Services on for it.
- Enter your password or use Touch ID to allow this change.
How to Enable Location Services on macOS 12, 11, 10.15 and 10.14
Follow these steps to enable location services in macOS 12 Monterey, macOS 11 Big Sur, macOS 10.15 Catalina and macOS 10.14 Mojave:
- Choose System Preferences from the Apple menu.
- Click the Security & Privacy icon in the System Preferences window.
- Click the Privacy tab.
- If the padlock icon in the lower left is locked (
), click it and enter an admin name and password to unlock it ( 
). - Select Location Services.
- Check the “Enable Location Services” checkbox.
With the help of Location Services you can decide which apps and websites are authorized to collect and use information based on the current location of your computer. The approximate location of your computer is determined with the help of the data provided by surrounding wireless networks. Location Services collects data in such a way that it doesn’t personally identify or expose you, according to the information provided on Apple support pages.
In the Location Services list you can see a toggle switch next to every app and service you can allow or restrict the access to your current location information for. Whenever you change Location Services settings, you’ll be asked to enter your password or use Touch ID to confirm modifications. If you turn Location Services off for an app, you’ll be prompted for permission the next time that app requests to use your location data.
Location Services indicator
If an app is currently using Location Services, an arrow indicator (
) appears in the menu bar. Click it to see which apps are using Location Services. If an app has requested your location within the last 24 hours, an arrow indicator () appears to the right of the app name in System Preferences.
About Location Services in macOS
How to Enable Location Services for NetSpot on Windows 10 and 11
Starting from the 24h2 update on Windows 10 and 11, apps can only access the list of available WiFi networks after Location Services have been enabled for them. On Windows 10 and 11 you will normally get a notification when an app is trying to access your location or wireless data. You can use this pop-up notification to access the settings and allow Location access for the app.
Follow these steps to enable location services.
Note: You must be signed in as an administrator to change the location settings. If Location Services are generally enabled, then a local user can enable them for a specific application.
In Windows 11:
- Go to Start >Settings or Press Win + I on your keyboard to open the Settings window
- In the left-hand menu, click Privacy & security.
- Under App permissions, select Location.
- If Location services are disabled, toggle the switch to On.
- Find NetSpot in the list and toggle it On as well.
In Windows 10:
- Go to Start >Settings or Press Windows + I to open the Settings window.
- In the Settings menu, click Privacy.
- From the left-hand panel, choose Location under the “App permissions” section.
- Click the Change button under “Allow access to location on this device” and toggle it On.
- Under “Allow apps to access your location,” toggle the switch to On.
- Scroll down to the list of apps. Find NetSpot and ensure its toggle is On.
About Location Services in Windows