NetSpot Free for Windows crashes on install

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This topic contains 1 reply, has 2 voices, and was last updated by  Kate NetSpot 3 weeks, 5 days ago.

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  • #4081

    knewman
    Participant

    Trying to download/install NetSpot App for Windows (free) on Windows Enterprise 64-bit. Installer immediately throws the error:
    “NetSpot has stopped working
    (Options: [Check online for a solution to the problem] or [Close the Program])

    (View Problem details:)

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: NetSpot.exe
    Application Version: 2.0.1.2
    Application Timestamp: 5909aa6e
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.23889
    Fault Module Timestamp: 598d50ba
    Exception Code: e0434352
    Exception Offset: 000000000001a06d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 152d
    Additional Information 2: 152d49a18dcb45231bb1c1efff527c4d
    Additional Information 3: b966
    Additional Information 4: b96648ae71b725216db216a4bdc31a46

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    #4083

    Kate NetSpot
    Keymaster

    Hello, Knewman, thank you for the question. Could you please drop a line to our support team at onair@netspotapp.com, so they can send you the instructions and a new build.

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