I brought the NetSpot survey and wireless scanner but …

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 18, 2017 at 3:22 pm #3972

    TomHsiung
    Participant

    Hello,

    I spent a lot of money to buy this app. However, I can only use the function of survey rather than the wireless scanner.

    I notice that the version of the app downloaded from App Store is 1.3.418.

    Please tell me how to enable the function of wireless scanner. Or I want my payment back.

    Tom

    April 18, 2017 at 3:32 pm #3973

    TomHsiung
    Participant

    This behavior is as same as cheating! Your product description appears to be the surgery and wireless scanner. However, the app itself doesn’t have the function to scanner the wireless network.

    Please solve this issue at once. Or I want my payment back immediately.

    Tom

    April 18, 2017 at 4:00 pm #3974

    Kate NetSpot
    Keymaster

    Hello Tom, if under scanning you mean our Discover mode, then please use our free version of NetSpot:
    https://www.netspotapp.com/downloads.html

    Otherwise, please send an email with all the details to our support team at onair@netspotapp.com, they will be happy to help you.

    Please check also the difference between NetSpot free, NetSpot scanner/reporter and PRO versions here:
    https://www.netspotapp.com/help/what-is-the-difference-between-netspot-free-scanner-reporter-and-pro/

    April 18, 2017 at 4:25 pm #3975

    TomHsiung
    Participant

    All right, I want my money back.

    April 18, 2017 at 4:29 pm #3976

    Kate NetSpot
    Keymaster

    Please send an email with all the details, including the reason to onair@netspotapp.com. Thanks.

    April 19, 2017 at 4:43 am #3977

    TomHsiung
    Participant

    OK. I want my money back. I don’t know the NetSport available on App Store does not have discovery mode.

    Tom

    April 23, 2017 at 3:38 pm #3979

    GAOWEI
    Participant

    你好：
    NetSpot该应用本身没有扫描无线网络的功能，只能使用调查功能而不是无线扫描仪,我想要我的付款。

    April 24, 2017 at 8:17 am #3992

    Kate NetSpot
    Keymaster

    Hello, guys! Thank you for your feedback, although we kindly ask you to read all the descriptions and details before you buying.

    Here you can check the difference between NetSpot free, NetSpot scanner/reporter and PRO versions here:
    https://www.netspotapp.com/help/what-is-the-difference-between-netspot-free-scanner-reporter-and-pro/

    Here is our refund policy:
    https://www.netspotapp.com/help/netspot-refund-policy/

    FYI: we don’t give refunds for the software purchased in the App Store. In this case, please apply to the App Store directly.

    If you have any questions, please contact our support team at onair@netspotapp.com. We will be happy to assist. Have a great day!

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