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April 25, 2012 at 3:04 pm #1428
jkingsnorthParticipantIn our two story building I did our 2nd floor in about 5 hours one day without a problem.
The next day I started the 1st floor and it was going great. I got to my last point and it sat at the little red circle forever. Finally I clicked and it said Not Responsive. So I lost all of my work that day because I didn’t save any of it because it worked so well the first day.
Today I started over and about half way through the 1st floor it locked up at the same red circle. I had been saving it so I only lost a few points. Started going again and about 4-5 rooms (20-25) points later… red circle… frozen. Started going from my last save, did 1 point fine, locked up on the next. Its at the point where it is freezing so much it’s become useless….
I am using the most up-to-date version of the App. Lion 10.7.3. Repaired Permission, Verified Disk, restarted the MBP… I’m at a loss….
April 25, 2012 at 3:12 pm #1648
jkingsnorthParticipantIt’s freezing after every single spot now….
I guess I’m done using it until the problem is fixed.
April 25, 2012 at 4:06 pm #1649
Alex – NetSpotKeymasterCan you send your project to onair@netspotapp.com for a review? We’ll send you an updated non-released build for testing then.
April 25, 2012 at 4:21 pm #1650
jkingsnorthParticipantSending it right now Alex! Thanks a ton!
April 26, 2012 at 5:03 pm #1651
jkingsnorthParticipantAlex, did you guys get my email yesterday?
April 27, 2012 at 7:15 am #1652
Marisa_NetSpotParticipantPlease, see our reply via email. We are working on your issue and need more information from you.
April 27, 2012 at 3:06 pm #1653
jkingsnorthParticipantI replied to it with what was needed.
May 20, 2012 at 7:02 am #1658
Alex – NetSpotKeymasterThe newer build of NetSpot with fixes related to this issue has been emailed to you.
May 22, 2012 at 9:35 am #1660
tizianovivianiParticipantHi, i got the same problem, can i sand you my project in order to keep the solving version?
Thank you very much guys!!May 22, 2012 at 4:48 pm #1661
Alex – NetSpotKeymasterYou should have done this the moment you had the issue: onair@netspotapp.com
May 24, 2012 at 4:45 am #1662
tizianovivianiParticipanti had non internet connection when it happened… i’m sending now the project to you.
thanks.August 23, 2012 at 7:39 am #1705
alxmagusParticipantHello! I’ve got a similar problem. I had making a project with 2 floors. The project size is about 3,4 Mb (because a big map drawings). I saved it. Now I can’t open it. NetSpot shows only awaiting’s circle.
August 23, 2012 at 11:24 am #1706
Alex – NetSpotKeymasterDid you send the project to us for a review? Are you trying to open it with NetSpot 1.3 or 2.0 beta?
August 24, 2012 at 9:31 am #1707
alxmagusParticipantYes, I can send it! Is onair@netspotapp.com a correct email address? I’m using version 1.3 installed from appstore
August 26, 2012 at 11:06 am #1708
Alex – NetSpotKeymasterThat’s right. Thanks. Please reference this topic on your email
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