Application Not Responding More & More & More

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  • #1428

    jkingsnorth
    Participant

    In our two story building I did our 2nd floor in about 5 hours one day without a problem.

    The next day I started the 1st floor and it was going great. I got to my last point and it sat at the little red circle forever. Finally I clicked and it said Not Responsive. So I lost all of my work that day because I didn’t save any of it because it worked so well the first day.

    Today I started over and about half way through the 1st floor it locked up at the same red circle. I had been saving it so I only lost a few points. Started going again and about 4-5 rooms (20-25) points later… red circle… frozen. Started going from my last save, did 1 point fine, locked up on the next. Its at the point where it is freezing so much it’s become useless….

    I am using the most up-to-date version of the App. Lion 10.7.3. Repaired Permission, Verified Disk, restarted the MBP… I’m at a loss….

    #1648

    jkingsnorth
    Participant

    It’s freezing after every single spot now….

    I guess I’m done using it until the problem is fixed.

    #1649

    Alex – NetSpot
    Keymaster

    Can you send your project to onair@netspotapp.com for a review? We’ll send you an updated non-released build for testing then.

    #1650

    jkingsnorth
    Participant

    Sending it right now Alex! Thanks a ton!

    #1651

    jkingsnorth
    Participant

    Alex, did you guys get my email yesterday?

    #1652

    Marisa_NetSpot
    Participant

    Please, see our reply via email. We are working on your issue and need more information from you.

    #1653

    jkingsnorth
    Participant

    I replied to it with what was needed.

    #1658

    Alex – NetSpot
    Keymaster

    The newer build of NetSpot with fixes related to this issue has been emailed to you.

    #1660

    tizianoviviani
    Participant

    Hi, i got the same problem, can i sand you my project in order to keep the solving version?
    Thank you very much guys!!

    #1661

    Alex – NetSpot
    Keymaster

    You should have done this the moment you had the issue: onair@netspotapp.com

    #1662

    tizianoviviani
    Participant

    i had non internet connection when it happened… i’m sending now the project to you.
    thanks.

    #1705

    alxmagus
    Participant

    Hello! I’ve got a similar problem. I had making a project with 2 floors. The project size is about 3,4 Mb (because a big map drawings). I saved it. Now I can’t open it. NetSpot shows only awaiting’s circle.

    #1706

    Alex – NetSpot
    Keymaster

    Did you send the project to us for a review? Are you trying to open it with NetSpot 1.3 or 2.0 beta?

    #1707

    alxmagus
    Participant

    Yes, I can send it! Is onair@netspotapp.com a correct email address? I’m using version 1.3 installed from appstore

    #1708

    Alex – NetSpot
    Keymaster

    That’s right. Thanks. Please reference this topic on your email

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