[Help]Memory leak and project files were missing

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Tagged: bug, crash

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  • December 9, 2016 at 4:19 pm #3554

    nsblink2
    Participant

    After I finished a survey. I was checking the results. And It CRASHED because of MEMORY LEAK(over 50GB)!!!!!! Then the project files were missing!!!!!!!
    I worked for all **one day**. Is there any way to RECOVER the project?
    It’s very important and I don’t want to survey it again with a day.
    Sorry, my English is not good.
    ——————————————-
    MacBook Pro(16G memory) macOS 10.12.2
    NetSpot version: NetSpot Wi-Fi Reporter Version 2.1.475 (2.1.475) (get from App Store)

    January 2, 2017 at 6:29 pm #3768

    Alex – NetSpot
    Keymaster

    Hi there, have you saved your project at least once during the survey, or at least enabled auto-saving? Unfortunately, we are not receiving crash reports from the App Store version of NetSpot, so we might need your help in troubleshooting this.

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