Error – “Rebuilding Visualization" never completes

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Tagged: issues, load, project, rebuilding visualization

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • December 17, 2014 at 12:40 am #2886

    AgentEd
    Participant

    Started a new project since the new build. After some time it locks up after I click on the floorpan. Then I have to force quit the app because it never comes back.

    Now when I try to open the project it immediately starts the visualization, but never completed. I can’t stop it. I can change to another floor. The project is completely inaacesable.

    2 days spent on a survey and now I’ve basically lost all the data because NetSpot is completely unresponzive.

    Get I get some of that “Perfect Support” you tout?

    December 17, 2014 at 4:48 am #2888

    Alex – NetSpot
    Keymaster

    Hey there, we are definitely standing by our support. Can you send the project in question to onair@netspotapp.com? We need to see what causes the problem loading the project. I’m pretty sure we’ll fix this. Have you been using the same latest build of NetSpot (2.4.582) and it was working fine for 2 days, and then stopped loading the project?

    December 18, 2014 at 3:11 pm #2889

    ArtySin
    Participant

    I’m getting exactly the same issue as AgentEd. It appears that if you have more than three zones in your project you experience these problems. I therefore started again and put just one zone in each project but then on the third project I get exactly the same issue as before. I’ve used the built in issue logger to send you the details but again like AgentEd I’m getting a bit behind with this large WiFi coverage project at a VERY large airport.

    December 18, 2014 at 3:59 pm #2890

    nick.lowe
    Participant

    Just to chime in and say that I am experiencing the same issue.

    Thanks,

    Nick

    December 18, 2014 at 4:16 pm #2897

    ArtySin
    Participant

    Update: Started another new project and for some weird reason it started working OK but I’ll still have to redo one of the others that bombed on me.

    Other than these glitches, it’s a great product when it works :)

    December 18, 2014 at 4:17 pm #2898

    Alex – NetSpot
    Keymaster

    Ken, Nick, please, send the projects to onair@netspotapp.com for a review. We got your emails, replied, but they didn’t contain the projects.

    December 19, 2014 at 5:13 pm #2900

    ArtySin
    Participant

    Alex, sent you two projects, hope you got them OK
    Cheers
    Ken

    December 26, 2014 at 5:05 pm #2905

    Alex – NetSpot
    Keymaster

    I guess this was resolved with the latest beta version. Thank you for your help, guys. The minor update will be uploaded soon.

    January 7, 2015 at 10:29 am #2911

    ArtySin
    Participant

    Guys,
    Marisa sent me 2.4.583 just before Christmas and just wanted to publicly say thanks very much as this VERY large project has now been completed in time as I was now able to open and rebuild the visualisation on all of the files I had opened.
    Happy New Year Netspot!!
    ArtySin
    Somewhere in England

    January 7, 2015 at 5:56 pm #2912

    Alex – NetSpot
    Keymaster

    Thanks for your confirmation. Much appreciated.

    January 15, 2015 at 7:40 pm #2920

    Alex – NetSpot
    Keymaster

    The following Beta also addresses this issue: https://www.netspotapp.com/buildz/2.4.x/2.4.584/NetSpot.dmg

    February 10, 2015 at 9:43 pm #2934

    Alex – NetSpot
    Keymaster

    See NetSpot 2.4.585, the fix is there: https://www.netspotapp.com/downloads.html

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