Zoom is choppy/stutters

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Tagged: 10.10, map, Yosemite, zoom

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • November 15, 2014 at 6:23 am #2827

    ryanssmooth
    Participant

    Zooming in and out of existing surveys (or new surveys) is very choppy. I created many (about 15) surveys using NetSpot 2.3 on a MacBookPro running 10.9.4 and 10.9.5. Everything worked perfectly, zoom worked correctly. Now that I’ve upgraded to 10.10 and NetSpot 2.4 all my existing saved surveys are almost impossible to zoom in/out of due to stutter and lag.

    I’ve been in contact with support and they gave me a beta version to try out, but that didn’t make any difference. I’m currently running 2.4.572 with same stuttering zoom. I was just wondering if any other users were having similar problems.

    Thanks!

    November 16, 2014 at 3:53 am #2828

    Alex – NetSpot
    Keymaster

    We have reproduced the issue on 10.10. Working on it now…

    December 4, 2014 at 12:57 pm #2857

    jolaine
    Participant

    Any progress on this? I have this problem also on my macbook air that we upgraded to os x 10.10 with newest release of netspot. Is there a beta we can use/test NOW? The app is unusable.

    December 4, 2014 at 5:28 pm #2858

    ryanssmooth
    Participant

    I’ve been working with support and they’ve provided a few newer versions to test – but none of them have fixed the issue yet. I will be trying to install on a clean installation of OSX 10.10.1 this week and will update if that makes any difference.

    For what it’s worth the support folks have been very helpful and communicative with offering updates to test out.

    –Ryan

    December 4, 2014 at 9:35 pm #2859

    Alex – NetSpot
    Keymaster

    The latest beta is here: https://netspotapp.com/buildz/2.4.x/2.4.581/NetSpot.dmg
    In our test lab we were able to get the issue fixed by just upgrading OS X to 10.10.1. Most probably Apple has fixed the issue that appeared in 10.10. However, it would help if you could confirm the fix as well.

    December 4, 2014 at 10:41 pm #2861

    ryanssmooth
    Participant

    The latest beta (2.4.581) you provided also did not fix the problem for me. I have made sure my Mac is completely updated (10.10.1). I’ve also tried it on another MacBookPro in our office (I work for an IT department at a school district) that was just fully wiped with a new, clean install of OSX 10.10.1 with the same results.

    I made sure and removed the old installation of NetSpot 2.4.580 before upgrading to 2.4.581 just in case the problem was in overwriting the existing install, but again, no difference.

    December 5, 2014 at 3:23 am #2862

    Alex – NetSpot
    Keymaster

    Thanks for the details. We’ll keep digging now.

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