Errors when doing a site survey.

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  • December 1, 2013 at 5:32 am #1483

    Cmd_The_World
    Participant

    Hi,

    I have installed the app yesterday and I have been having some issues when doing a site survey. The app frequently gives out the following error Authentication/Association timed out. In order to resolve the issue I need to quit the app and reopen it. Sometimes I was forced to restart the entire laptop for it to work. I was doing a site survey of a 2 storey building and this problem was occurring more often when I was surveying the 1st floor close to the router. This is quite annoying since it greatly increases the time to complete a survey. Any help would be much appreciated.

    December 1, 2013 at 8:02 am #1933

    Alex – NetSpot
    Keymaster

    Can you email us at onair@netspotapp.com with the details regarding to this error? You can use “Ask a question” option from NetSpot itself, this will provide us with more debugging info. Also, based on another topic, I suspect you are running not the latest build of NetSpot. Anyway, it would be more efficient to switch to email for resolving this.

    December 1, 2013 at 8:39 am #1935

    Cmd_The_World
    Participant

    Thanks for your help. I am sending an email right now. Just for the record I am using Version 2.2.460.

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