Click the MAP to Mark My Location Takes a long time

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  • November 2, 2011 at 6:47 pm #1394

    richcortes
    Participant

    When I click on my location on the map, it takes several minutes (just over 7 minutes) before it is ready to allow me to move to the next point. Is that normal? I have used several other site survey tools and have not seen such a large delay.

    November 3, 2011 at 4:54 am #1499

    Alex – NetSpot
    Keymaster

    Thanks to your feedback sent directly from NetSpot, we were able to confirm that the cause of such long scanning in your case are errors, in most cases undocumented once. We would suspect that there’s another software actively accessing your AirPort hardware at the moment of scanning.

    November 3, 2011 at 4:33 pm #1500

    richcortes
    Participant

    Thanks for the info. I will do a fresh restart of my macbook pro and just run netspot and see if that speeds up the process at all.

    November 3, 2011 at 4:52 pm #1501

    richcortes
    Participant

    After a fresh restart with nothing but Netspot running it still took just under 6 minutes to record one location. Is this really normal? I have used both Airmagnet and Ekahau site survey tools and have never seen this issue.

    November 4, 2011 at 5:35 am #1503

    Alex – NetSpot
    Keymaster

    Absolutely not normal. Can you send the feedback again?

    richcortes said: Airmagnet and Ekahau site survey tools

    They both run under Windows, not Mac, right? So I don’t think it’s an equivalent comparison.

    November 4, 2011 at 8:52 am #1505

    richcortes
    Participant

    Will do. Yes both Airmagnet and Ekahau run under Windows. I believe it is a fair comparison since they are both for the most part industry standards when it comes to site surveys. The fact that one is windows and one is mac has no relevance from a site survey engineer prospective.

    BTW, at what point during the process should I send the feedback? When I initially click for my current location, half way through, towards the end or when it is complete? Let me know.

    November 4, 2011 at 1:34 pm #1506

    Alex – NetSpot
    Keymaster

    richcortes said: Yes both Airmagnet and Ekahau run under Windows. I believe it is a fair comparison since they are both for the most part industry standards when it comes to site surveys. The fact that one is windows and one is mac has no relevance from a site survey engineer prospective.

    You are surely right. From the user’s perspective there’s no difference. But technically, Mac OS and Windows can work differently with the same hardware.

    richcortes said: BTW, at what point during the process should I send the feedback? When I initially click for my current location, half way through, towards the end or when it is complete? Let me know.

    Just after several measurements will be enough.

    November 4, 2011 at 1:50 pm #1508

    Alex – NetSpot
    Keymaster

    We were also able to find out which error exactly happens during your scans within NetSpot, and it is “Device not configured”, which actually means that it may be a misconfiguration of your hardware, or drivers, or else, but it is very specific to your system. We haven’t come across this error before.

    Waiting for your refreshed in-app feedback. And thanks for your help.

    November 4, 2011 at 4:42 pm #1509

    richcortes
    Participant

    No problem. I am glad to help. I am taking a few measurements now and will send the feedback shortly.

    November 4, 2011 at 5:06 pm #1510

    richcortes
    Participant

    Feedback has been sent. Still experience the 5 minute plus length between collection points

    November 4, 2011 at 7:01 pm #1511

    Paraujo
    Participant

    Hi, i have the same problem, it will take about 6 to 7 minutes to end the scan for each location, i’am using mac book pro, width snow leopard.

    In the mac book (not the pro) width the lion on it the scan is much faster, it will take something like 10 seconds.

    regards

    November 5, 2011 at 5:28 am #1512

    Alex – NetSpot
    Keymaster

    Paraujo said: In the mac book (not the pro) width the lion on it the scan is much faster, it will take something like 10 seconds.

    We are still checking this issue, but it seems like the cause is in Mac OS 10.6, we too confirm that in Lion scanning is much faster.

    Paraujo, can you send the feedback from NetSpot too?

    December 1, 2011 at 5:02 pm #1522

    jrg
    Participant

    (never mind, I see there’s been a software update since this problem was reported)

    December 2, 2011 at 10:24 am #1524

    Alex – NetSpot
    Keymaster

    Right… we fixed this issue.

    December 2, 2011 at 11:06 am #1526

    rganders
    Participant

    Working like a champ on my MacBook running Lion. Great program!!

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