{"id":1362,"date":"2014-01-14T20:05:46","date_gmt":"2014-01-14T20:05:46","guid":{"rendered":"http:\/\/help.netspotapp.com\/help\/?p=1362"},"modified":"2026-09-21T13:12:23","modified_gmt":"2026-09-21T13:12:23","slug":"netspot-refund-policy","status":"publish","type":"post","link":"https:\/\/www.netspotapp.com\/help\/netspot-refund-policy\/","title":{"rendered":"NetSpot Refund Policy"},"content":{"rendered":"

Due to the digital nature of NetSpot PRO and Enterprise licenses, all purchases are final and non-refundable. We provide NetSpot Free<\/a> so that you can sample the app. If there is a feature you need to test that is not included with the Free version, please\u00a0contact NetSpot support<\/a>\u00a0prior to making your purchase, so we can help you figure out if NetSpot is right for your project and\/or provide you with a free fully functional trial license if eligible.
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Get started with NetSpot WiFi tool for macOS<\/a><\/div>\r\n<\/div>
\nThe one exception to our refund policy is where you discover a reproducible, critical bug that prevents NetSpot PRO or Enterprise intended functionality and cannot be resolved through a fix, update, or reasonable workaround within a reasonable period of time. If such a defect is confirmed by us, you may be eligible for a full refund.
\nIn this case, we will grant a refund as long as you:<\/p>\n
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  1. notify us of the bug within 14 days of purchase<\/li>\n
  2. provide all information we request in a timely manner and<\/li>\n
  3. submit your request for a refund to NetSpot in writing within 30 days of purchase.<\/li>\n<\/ol>\n

    If you ordered NetSpot from the Mac App Store, please see Apple’s refund policy here<\/a>.
    \nWe offer discounted pricing for a more expensive license of NetSpot, should you realize your current license is not enough for your needs. For example, you can always upgrade NetSpot Home to PRO or even Enterprise license at a price difference. Same with moving up from NetSpot PRO (including the one you purchased from the Mac App Store) to NetSpot Enterprise. Simply     contact our support team<\/a> with your original order number, and they’ll gladly assist.<\/p>\n

    Included with each NetSpot license purchase before August 19, 2026 are free minor updates, bug fixes and dedicated support via email. If you have purchased NetSpot after August 19, 2026, your purchase or subscription includes free minor and major updates, bug fixes and dedicated support via email. If you have a question about licensing before or after your purchase, please contact NetSpot support<\/a> and we will do our best to assist you.
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    Download NetSpot WiFi manager for Windows<\/a><\/div>\r\n<\/div><\/p>\n
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